Posted on by wrote in Octopus Employment.

First Assistant Manager Job Description:

We’re interested in enthusiastic, motivated individuals with exceptional customer service skills.

Purpose:
To develop and maintain a team of people at our car wash that focuses on continuous improvement of customer service.

Our Goal:
Provide our customers with the highest quality services and products available, in a friendly environment, at a fair price, and in an efficient manner.

Key results:

1. Increase customer satisfaction. The measures are:
– Increasing the number of cars washed.
– Decreasing the number of errors made while cleaning (quality and safety).
– Increasing the positive feelings of the customers for the entire experience (friendliness).

2. Increase bottom line revenue.
– Increasing volume.
– Increasing extra-services purchased.
– Labor cost control.
– Reduce waste in chemicals and utilities.

3. Developing skills.
– Effective and thorough employee training.
– Decrease mechanical problems. Maintain equipment.
– Clean and maintain facility to rigorously high standards.

Key activities:

Customer satisfaction:
1. Working at the exit end.
– Correct physical errors in all services.
– Coach employees on job skills.
– Fill in for gaps in staffing.
– Be available for customer complaint problems.
– Monitor employee productivity and make staffing adjustments.
– Monitor the extra service personnel for accuracy and thoroughness.
– Hand out applications and arrange for personal interviews.

2. Covering for the store manager on their off days.
– All facets of operations.
– Inventory of products.
– Mechanical upkeep and systems monitoring.
– Handling severe customer complaints and damage allegations.
– Covering for the cashier, customer service advisor, and assistant managers.
– Hiring and firing duties.
– Facility maintenance and cleanliness.

Increasing bottom line revenues:
1. Motivating the customer service advisors.
– Addressing their concerns as the customers relay them.
– Monitoring their daily sales averages.
– Procedural training.
2. Personnel / Human recourses.
– Interview and select staff for maximum flexibility.
– Schedule employees based on projected volume.
– Interact with organizations that can help produce employees as needed.
3. Monitor the wash process.
– Monitor detergent use and effectiveness on an hourly basis.
– Make adjustments and changes based on conditions.
– Fill and maintain inventory of cleaning components.
– Control utility costs wherever possible.
– Conduct hazardous materials training.

Developing Skills:
1. Working on the line:
– Consistently monitoring the quality.
– Correcting the employee’s actions.
– Appeasing the customer.
– Monitor labor costs and adjust crew size to compensate.

2. Working on the equipment:
– Constantly maintaining/ repairing to eliminate downtime and increase car quality.
– Critiquing the facility for cleanliness and customer appeal.
– Installing and modifying equipment after hours.

3. Office work:
– Monitor the cars per man per hour on an hourly basis, more often if needed.
– Adjusting the ratio between cars per man per hour.
– Provide raise/incentive information to bookkeeping.
– Document infractions.
– Coordinate with customers/ insurance co. on car damage situations. Negotiate with vendors for discounts.
– Complete and verify the appropriate hiring documentation for new employees.
– Comply with all state and federal labor laws.

First Assistant Manager: Pay, Incentives & Conditions.

Income:
1.      Weekly salary of ____________$ weekly based on a 52 ½, hour workweek.
2.      Monthly Profit distribution plan.
– A percentage of the net profits of the location are distributed to the management.
– Profits are derived from increased sales, cost control, customer service.
– Profits are affected by the weather and other slow business concerns.
 
Vacation:
1.     First Assistants employed one full year are allowed one week paid vacation.
2.     First Assistants employed two full years or more are allowed two weeks paid vacation.
3.     Vacations must be taken during the months of June, July, and August. Vacations are taken one week at a time, not consecutive.

Hours Worked:
1.      Start the Job at 7:30am Monday through Sunday.
2.      Finished when the job is done; usually 6:15pm Monday through Saturday, and 5:15pm on Sunday.
– Variables would include necessary maintenance either scheduled or not.
– Excessive cleanup and housekeeping that cannot be completed during regular hours.
3.      Average workweek is 52 ½ hours.
4.      Average day is 10 ½ hours.
5.    Two days off are given per week.

Conditions:
1.      Physical working environment with a large amount of repetitive motion and bending.
2.      Wet concrete surfaces to walk on all day.
3.      Virtually no sitting except when moving customer’s vehicles around the lot.
4.      Scrubbing motions are used constantly.
5.      Mechanical work requires hand, and power tool operation.

Environment:
1.      Loud blower requires ear protection.
2.      Hot and humid in the summer.

Employee Interaction:
1.      Typical car wash employees have limited communication skills.
2.      Bilingual ability (Spanish) is more and more important for conflict resolution and training.
3.      Due to the low skill level turnover is high creating frustration and the need to cover employee positions.

Second Assistant Job Description:

We’re interested in enthusiastic, motivated individuals with exceptional customer service skills.

Purpose:
To develop and maintain a team of people at our car wash that focuses on continuous improvement of customer service.

OUR GOAL:
Provide our customers with the highest quality services and products available, in a friendly environment, at a fair price, and in an efficient manner.

Key results:

1. Increase customer satisfaction. The measures are:

– Increasing the number of cars washed.
– Decreasing the number of errors made while cleaning (quality and safety).
– Increasing the positive feelings of the customers for the entire experience (friendliness).

2. Increase bottom line revenue.

– Increasing volume.
– Increasing extra-services purchased.
– Labor cost control.
– Reduce waste in chemicals and utilities.

3. Developing skills.

– Effective and thorough employee training.
– Decrease mechanical problems. Maintain equipment.
– Clean and maintain facility to rigorously high standards.

Key activities:

1. Working at the exit end.

– Correct physical errors in all services.
– Coach employees on job skills.
– Fill in for gaps in staffing.
– Be available for customer complaint problems.
– Monitor employee productivity and make staffing adjustments.
– Monitor the extra service personnel for accuracy and thoroughness.

2. Motivating the Customer Service Advisors.

– Addressing their concerns as the customers relay them.
– Monitoring their daily sales averages.
– Procedural training.

3. Monitor the wash process.

– Monitor detergent use and effectiveness on an hourly basis.
– Make adjustments and changes based on conditions.
– Fill and maintain inventory of cleaning components.
– Control utility costs wherever possible.
– Conduct hazardous materials training.

Developing Skills:

1. Working on the line:

– Consistently monitoring the quality.
– Correcting the employee’s actions.
– Appeasing the customer.

2. Working on the equipment:

– Constantly maintaining/ repairing to eliminate downtime and increase car quality.
– Critiquing the facility for cleanliness and customer appeal.
– Installing and modifying equipment after hours.

3. Office work: 

– Monitor the cars per man hour on an hourly basis, more often when needed and adjust accordingly.
– Complete and verify the appropriate hiring documentation for new employees.
– Comply with all state and federal labor laws.

Production Supervisor: Pay, Incentive & Conditions.

Income:
1. Weekly salary of ____________$ weekly based on a 52 ½, hour work week.
2. Monthly Profit distribution plan.
– A percentage of the net profits of the location are distributed to the management.
– Profits are derived from increased sales, cost control, customer service.
– Profits are affected by the weather and other slow business concerns.

Vacation:
1.      Second assistant employed one full year are allowed one week paid vacation.
2.      Second assistant employed two full years or more are allowed two weeks paid vacation.
3.      Vacations must be taken during the months of June, July, and August. Vacations are taken one week at a time, not consecutive.

Hours Worked:
1.      Start the Job at 7:30am Monday through Sunday.
2.      Finished when the job is done; usually 6:15pm Monday through Saturday, and 5:15pm on Sunday.
– Variables would include necessary maintenance either scheduled or not.
– Excessive cleanup and housekeeping that cannot be completed during regular hours.
3.     Average workweek is 52 ½ hours.
4.     Average day is 10 ½ hours.
5.    Two days off are given per week.

Conditions:
1.      Physical working environment with a large amount of repetitive motion and bending.
2.      Wet concrete surfaces to walk on all day.
3.      Virtually no sitting except when moving customer’s vehicles around the lot.
4.      Scrubbing motions are used constantly.
5.      Mechanical work requires hand, and power tool operation.

Environment:
1.      Loud blower requires ear protection.
2.      Hot and humid in the summer. Water temperature reaches 120 degrees.

Employee Interaction:
1.      Typical car wash employees have limited communication skills.
2.      Bilingual ability (Spanish) is more and more important for conflict resolution and training.
3.      Due to the low skill level turnover is high creating frustration and the need to cover employee positions.